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services

Welcome to Your-Site's Customer Care Center!

At Your-Site, we place an emphasis on superior customer care. We want you to feel free to contact us any time you have a question or concern.

You can contact us as follows:

	Live Support. Generally available Mon - Fri 9am - 6pm. Talk to our staff members in real time.
	Via e-mail, any time day or night at support@your-site.com. We respond to e-mail Mon-Fri 9am-6pm EST.
	Via support help desk interface and knowledge base at http://support.your-site.com. You can open a ticket with support using this interface or search the knowledge base for answers to common questions. System status updates also posted here.
	Via Phone 413-499-6690 Mon-Fri 9am-6pm EST.
	Via Twitter for announcements and service effecting issues
	Via the Members Site Forums. System status is here, as well as forums to post in to get help from our knowledgable users. Staff members also routinely check and post here, though this is not an official way to get support from us. Emailing or opening a ticket is the best method. Login with your master username and password.

Here are some useful support and billing related pages:

	System Status Forum - Any problems with servers and services are published here. This forum is accessable even if our network goes down. Bookmark it!
	Billing Website - View your account information, update creditcards and contact information, view services and domains.
	Forms Page - Printable forms as well as links to the most commonly used forms, such as creditcard update, cancellation, account ownership transfer and SSH request forms. If you are looking for a form, this is the place.
	Helper Page - Contains the top 20 most asked question. Includes links to some forms as well
	Domain Transfer Guides - Want to transfer your domain name registration to us? We have guides for the most popular registrars available in PDF format.
	Lost your username or password? Try this form first.